01
Connect the mailbox
The application reads incoming messages through IMAP/Gmail-compatible access and presents them in a controlled interface.
AI workflow · Email · Human approval · White-label
ReplyAgent — email copilot
A white-label application for classifying incoming email, generating suggested replies and inserting the draft into an operator-controlled workflow. The user reviews, edits and sends: the AI assists the process rather than sending blindly.
Workflow
From inbox to an operator-approved draft
02
Run the AI pipeline
Configurable agents and prompts classify the request and generate a proposed answer using the customer's rules, tone and policy.
03
Review and send
The operator inserts the suggestion, edits it where necessary and explicitly sends the final response.
Technical characteristics
A configurable application, not a chat box
- • Email classification for recurring request types such as returns, tracking, invoices and appointments.
- • Agent/prompt pipeline configurable around company policy and tone.
- • Human approval before sending.
- • White-label positioning for agencies or internal teams.
- • AI token-consumption tracking to measure and optimize usage.
- • Extendable with order-management or other business-system connectors.
Why it belongs in this portfolio
AI integrated into a real application workflow
ReplyAgent is a useful example of how I approach AI features: the model is one component inside a normal application architecture with mailbox access, state, user actions, policy, costs and integration points. The objective is not to replace the application with a prompt, but to improve an existing operational process.
Mailbox integration
AI pipeline
Human approval
Usage tracking